POLICIES

Refunds/Exchanges

Unfortunately, due to sanitation purposes ALL SALES ARE FINAL unless we have made a mistake with your order on our end. To be eligible for a refund/exchange in this case, items must not be altered and in the same condition it was in when received. We have the right to decline if items aren't in original state.

It is very important that you measure and select the correct head circumference when purchasing a wig unit so that it fits your head properly. Refunds/exchanges WILL NOT be granted on the basis of the incorrect cap size being chosen by the buyer.

Please feel free to contact us by emailing support@theluxecoll.com if you have any questions or concerns about your order. Allow 24-48 hours for a response.

 

Processing & Shipping 

Processing time for ready-to-ship units is 1-3 business days. Processing time for custom units is 7-21 business days. Shipping time is 2-4 business days depending on the speed of the carrier and your location. In some cases, shipping may be delayed due to inclement weather, carrier delays, or holidays. We are not responsible for packages once the carrier has received it.

Your tracking number will be emailed to you once your order is fulfilled. Please allow 24-48 hours for your tracking number to update.

Once package has been shipped, The Luxe Collection is not responsible for lost or stolen packages. If there is an issue, please contact the delivery carrier (USPS) with your tracking number to file a claim.